Customer Policies & Privacy Statement – DayLife Leather

1. Return & Refund Policy

At DayLife Leather, we take immense pride in crafting premium, 100% handmade leather goods tailored specifically to your needs. Because our products are uniquely customized—including bespoke sizes, specific leather textures, and personalized name engravings—our return and refund procedures differ from standard mass-produced items.

Custom & Personalized Products

  • No Returns for Correctly Made Custom Orders: Any item that has been customized according to your specific instructions (e.g., custom sizes for each foot, specific bag strap lengths, or engraved names) cannot be returned or refunded if it matches your approved order specifications.

  • Manufacturing Defects or Errors: If we make a mistake—such as sending a size different from what you ordered, an incorrect leather texture, or a spelling mistake in the name engraving—we take full responsibility. In such cases, we will either remake the product for you free of charge or issue a full refund.

Standard (Non-Customized) Products

If you purchase a standard, non-personalized item:

  • Return Window: You have 14 days from the date of delivery to request a return.

  • Condition: The item must be unused, in its original packaging, and in the same condition that you received it.

  • Shipping Costs: Return shipping costs for standard items are the responsibility of the customer unless the item arrived damaged or defective.

How to Initiate a Return or Exchange

  1. Report the Issue: Contact us within 48 hours of receiving the package.

  2. Evidence: Take clear photos and an unboxing video of the defect or the incorrect item.

  3. Contact Us: Email us at help@daylifeleather.com or WhatsApp us at +91 7081176941.

  4. Review: Our team in Kanpur, India will review your request and guide you through the next steps within 2-3 business days.

  5. Refund Processing: Once approved, refunds are processed to your original payment method within 5-7 business days.

2. Privacy Policy

Effective Date: June 2026

At DayLife Leather (accessible from daylifeleather.com), your privacy is of utmost importance to us. This Privacy Policy outlines the types of personal information we collect, how we use it, and how we protect your data.

Information We Collect

To provide you with a flawless custom tailoring experience, we collect the following information when you place an order or contact us:

  • Personal Details: Your name, shipping/billing address, and email address.

  • Contact Information: Your phone number (+91 7081176941) for order updates and shipping coordination.

  • Customization Data: Specific measurements, custom text/names for engraving, or preferred leather textures provided by you.

  • Payment Information: All transactions are processed securely through verified third-party payment gateways. We do not store your credit card or bank account details on our servers.

How We Use Your Information

We use the collected data to:

  • Manufacture and customize your leather handbags, shoes, heels, and traveling bags perfectly.

  • Ship and deliver your orders locally or internationally.

  • Communicate with you regarding order confirmations, updates, and custom design approvals.

  • Improve our website layout and customer service experience.

Data Security & Sharing

  • No Data Selling: Your personal information, measurements, and contact details will never be sold, rented, or shared with third parties for marketing purposes.

  • Trusted Service Providers: We only share necessary details (like your address and phone number) with trusted shipping and delivery partners to ensure your premium leather goods reach your doorstep safely.

Your Rights

You have the right to request access to the personal data we hold about you, ask for corrections, or request that we delete your information from our customer database at any time by contacting us directly.

3. Shipping & Legal Terms

  • Handmade Timeline: Since every product is 100% handmade, please allow a specific crafting period (as mentioned on the product page) before shipment.

  • Jurisdiction: Any legal disputes or claims related to our products or services are subject to the jurisdiction of courts in Kanpur, Uttar Pradesh, India only.

Contact Information

For any queries, support, or privacy concerns, please reach out to us: