1. Return & Refund Policy
At DayLife Leather, we take immense pride in crafting premium, 100% handmade leather goods tailored specifically to your needs. Because our products are uniquely customized for you—including custom sizes, specific leather textures, and personalized name engravings—our return and refund procedures differ from standard mass-produced items.
Custom & Personalized Products
- No Returns for Correctly Made Custom Orders: Any item that has been customized according to your specific instructions (e.g., custom sizes for each foot, specific bag strap lengths, or engraved names) cannot be returned or refunded if it matches your approved order specifications.
- Manufacturing Defects or Errors: If we make a mistake—such as sending the wrong size from what you ordered, an incorrect leather texture, or a spelling mistake in the name engraving—we will take full responsibility. In such cases, we will either remake the product for you free of charge or issue a full refund.
Standard (Non-Customized) Products
If you purchase a standard, non-personalized item:
- You have 14 days from the date of delivery to request a return.
- The item must be unused, in its original packaging, and in the same condition that you received it.
- Return shipping costs for standard items are the responsibility of the customer unless the item arrived damaged.
How to Initiate a Return or Exchange
- Take clear photos of the issue or defect.
- Email us at help@daylifeleather.com or WhatsApp us at +917081176941 within 48 hours of receiving the package.
- Our team in Kanpur, India will review your request and guide you through the next steps within 2-3 business days.
2. Privacy Policy
Effective Date: June 2026
At DayLife Leather (accessible from daylifeleather.com), your privacy is of utmost importance to us. This Privacy Policy outlines the types of personal information we collect, how we use it, and how we protect your data.
Information We Collect
To provide you with a flawless custom tailoring experience, we collect the following information when you place an order or contact us:
- Personal Details: Your name, shipping/billing address, and email address (help@daylifeleather.com).
- Contact Information: Your phone number (+91 7081176941) for order updates and shipping coordination.
- Customization Data: Specific measurements, custom text/names for engraving, or preferred leather textures provided by you.
- Payment Information: All transactions are processed securely through verified third-party payment gateways linked with our platform. We do not store your credit card or bank account details on our servers.
How We Use Your Information
We use the collected data to:
- Manufacture and customize your leather handbags, shoes, heels, and traveling bags perfectly.
- Ship and deliver your orders locally or internationally.
- Communicate with you regarding order confirmations, updates, and custom design approvals.
- Improve our website layout and customer service experience.
Data Security & Sharing
- We Never Sell Your Data: Your personal information, measurements, and contact details will never be sold, rented, or shared with third parties for marketing purposes.
- Trusted Service Providers: We only share necessary details (like your address and phone number) with trusted shipping and delivery partners to ensure your premium leather goods reach your doorstep safely.
Your Rights
You have the right to request access to the personal data we hold about you, ask for corrections, or request that we delete your information from our customer database at any time by contacting us directly.
Contact Our Privacy Team
If you have any questions about this Privacy Policy, please reach out to us:
- Email: help@daylifeleather.com
- WhatsApp: +91 7081176941
- Address: Kanpur, India