At DayLife Leather, we take immense pride in crafting premium, 100% handmade leather goods tailored specifically to your needs. Because our products are uniquely customized—including bespoke sizes, specific leather textures, and personalized name engravings—our return and refund procedures differ from standard mass-produced items.

Custom & Personalized Products

• No Returns for Correctly Made Custom Orders: Any item that has been customized according to your specific instructions (e.g., custom sizes for each foot, specific bag strap lengths, or engraved names) cannot be returned or refunded if it matches your approved order specifications.
• Manufacturing Defects or Errors: If we make a mistake—such as sending a size different from what you ordered, an incorrect leather texture, or a spelling mistake in the name engraving—we take full responsibility. In such cases, we will either remake the product for you free of charge or issue a full refund.

Standard (Non-Customized) Products

If you purchase a standard, non-personalized item:

• Return Window: You have 14 days from the date of delivery to request a return.
• Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
• Shipping Costs: Return shipping costs for standard items are the responsibility of the customer unless the item arrived damaged or defective.

How to Initiate a Return or Exchange

1. Report the Issue: Contact us within 48 hours of receiving the package.
2. Evidence: Take clear photos and an unboxing video of the defect or the incorrect item.
3. Contact Us: Email us at help@daylifeleather.com or WhatsApp us at +91 7081176941.
4. Review: Our team in Kanpur, India will review your request and guide you through the next steps within 2-3 business days.
5. Refund Processing: Once approved, refunds are processed to your original payment method within 5-7 business days.